When receiving the item, please check your package visually in the presence of a courier. If there is visible damage on it (torn parts and grinding), the package should not be received. In this case, please send us an e-mail with your data (name, surname, phone) to the address ________________ and specify the reason you refused to take the package or call us at 064/8292903. As soon as possible we will notify you of any further action.

If you have received the shipment and after the boxes have been opened and the delivered goods do not correspond to the invoice or the data in the invoice is not appropriate, please contact us by e-mail with your data (name, surname, phone) at least 24 hours from the time of receipt of the shipment to the address _____________________ and describe the problem you have or call us at phone 064/8292903. In the shortest possible time, we will notify you of further action. The deadline for resolving the complaint is 15 days from the moment of registration of the same.

If there is a lack of conformity on the purchased product in terms of the provisions of the Consumer Protection Act, please contact us at ________________.

If the product is correct, but the consumer wishes, for some reason, withdraw from the contract and want to return the product, it can do within 14 days from the moment it was delivered to him. In this case, the consumer is entitled to a refund in the amount of the paid purchase price for the goods, but the costs of the return of the purchased goods are covered by the buyer.

The consumer has no right to complain if the defect on the product is caused by his fault, physical and chemical damage in the use of the product or improper maintenance of the goods.

By confirming the order, by clicking the Confirm button, you agree to the terms of the complaint.

If you have purchased goods through our online store and have any complaints, complaints, complaints or similar, you can contact us at any time at the following email address: ________________.